Responsible for the customer support experience with Atlassian
Own, solve customer technical issues, using collaboration, troubleshooting best practices, and transparency with different teams
Escalate issues promptly according to Standard Operating Procedures
Create new knowledge base articles to capture new learning’s for reuse throughout the organisation.
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
Focus on an area of technical specialisation and attend technical training.
3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community SaaS products.
Have supported customers over email, phone, and screen-shares.
Experience working in a high case volume environment.
Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
Experience working with log searching, monitoring, and analysing machine-generated data via a Web-style interface or similar tools.
Experience with APIs and REST calls.
Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
Experience understanding and supporting Java-based apps, being able to analyse/troubleshoot Java-based exceptions.
Usage of Browser dev tools, HAR File analysis, Splunk.
Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
Experience working in a Linux environment.
Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
Familiarity with Cloud technologies, AWS.
Steps to Apply for the Atlassian Vacancy:
Click the “Apply Now” button below, and you will be directed to the official career page.
Select the “Apply” option.
If you haven't signed up before, please register for an account.
After registration, sign in and fill out the application form with all necessary information.
If required, submit any relevant documents if requested (e.g., resume, mark sheet, ID proof).
Ensure the accuracy of all entered details.
After verification, proceed to submit the application form.
To apply for a position at Atlassian requires careful preparation, starting with assembling the necessary documents. Make sure you have the following documents ready:
Resume/CV: A comprehensive document that showcases your educational background, work experience, skills, and achievements.
Cover Letter: Tailored specifically for the job, demonstrating your interest and explaining how your skills align with the unique needs of Atlassian.
Educational Certificates: This includes a copy of your academic certificates or degrees.
Professional Certifications (if applicable): Any relevant certifications related to the job you are applying for.
Identification Proof: A valid government-issued ID card (e.g., Aadhar card, passport, or driver’s license).
Passport-sized Photographs: Recent photographs that meet the specified criteria.
References: Professional references who can provide insight into your skills and work ethic.
Ensure a smooth application process by verifying the specific document requirements outlined in the job posting or on the official website of Atlassian.
How to Prepare for Atlassian Job Application:
Successfully preparing for a job application at Atlassian involves a strategic approach. The below provided guide may help you in effective preparation for the application:
Research the Company: Gain insights into Atlassian's values, culture, and the unique requirements of the job.
Tailor Your Resume: Customize your resume to emphasize relevant skills and experiences that align with the specific job description.
Interview Preparation: Go through the common interview questions that are usually asked and practice your responses.
Understand the Industry: Stay informed about trends and challenges within the industry relevant to the position you are applying for.
Networking: Leverage professional networks, both online and offline, to connect with individuals in similar roles or industries.
Professional Development: Enhance your skills through workshops, online courses, or certifications that are directly related to your field.
Syllabus (if applicable):
While private companies may not provide a traditional syllabus, it's crucial to understand the key skills and knowledge areas required for the job. Focussing on the below mentioned skills might help you in smooth interview:
Technical Skills: Specific skills relevant to the job, such as proficiency in software, programming languages, or industry-specific knowledge.
Soft Skills: Communication, teamwork, problem-solving, and adaptability.
Please note that additional requirements may exist, and we recommend referring to the official career page as we cannot guarantee the accuracy of the information provided here. This guidance is for informational purposes only.
